Whats the turnaround time?

We typically offer results in a span of days, but this can vary based on the number of requests we receive.

Do you offer advanced services?

We do offer advanced customization on a limited basis. Please use the analyze data form to submit a special request.

Do you have a refund policy?

We believe our service is worth the price, but if you disagree please let us know how we could have done better. We have a 100% money back guarantee if you are not satisfied.

Are you an “AI” company?

While we heavily use “AI” and “machine learning”, our first and fundamental goal is to improve healthcare processes that affect clinicians on a daily basis.

Can I upload Protected Health Information (PHI)? Are you HIPAA compliant?

Yes and yes. We use data cloud services that have a BAA with us that can be configured to HIPAA compliant standards. HIPAA encompasses not just technical specifications, but compliance, risk mitigation, auditing, and breach protocols.

What happens to the data that I upload?

All the data you upload will be deleted from our servers permanently after processing. We do not store or sell your data to anyone in anyway shape or form. We delete data from our servers in an effort to ensure data privacy and prevent any breach.

How do I cite the analysis in a scientific paper?

Given the need for transparency in data analysis, we do recommend citing our company. There is considerable variation in how this can occur depending on the type of journal. Something such as “The data analysis was performed with the assistance of AlphaOneML LLC, which provided expertise in [adjust to your needs, e.g. “our table one, and our outcome analysis”].